COVID-19’s Impact on Wireless End Users
ShareTracker has released new data exploring COVID-19’s impact on wireless end-users.
The information below was based on a national sample of 8,434 employed adults, aged 18 or over, with at least one cellular-enabled wireless computing device. The data was collected between March 11-30, 2020.
Here is a breakdown of ShareTracker’s findings:
Forty-seven percent of wireless end-users reported they or another household member are now working from home. Only 9 percent cut broadband costs, and even less (5 percent) cut wireless costs. Thirty-four percent reported having no employee changes.
The study also asked employers for feedback on wireless usage. Thirty-seven percent said that more employees are working remotely, while 29 percent have temporarily reduced or suspended operations.
Interestingly, only 24 percent of employers have incorporated new security measures during COVID-19 —a concerning discovery when considering the uptick in cybercrime that has been reported. According to the FBI, cybercrime reports have quadrupled during COVID-19.
Next, the study dove into the types of service issues that end users have been experiencing.
The majority (42 percent) of respondents reported encountering broadband service issues, which comes as no surprise when considering the constraint that service providers are currently under to meet increased demand. By comparison, just 29 percent of respondents reported having wireless service issues.
As the study shows, AT&T (36 percent) and Sprint (34 percent) have been experiencing the highest number of service issues.
The study also provided insight into end-user awareness for broadband and wireless service offers.
ShareTracker further analyzed end-user changes across specific industries. Here are some of the top findings for each category:
More Employees Working Remotely
|Government/ Public Administration||46 %|
|Finance/ Banking/ Insurance||44 %|
|Utilities /Electric Power/Gas/Water /Sewage Systems||44 %|
Temporarily Reduced/Suspended Operations
|Accommodation and Food Services||53 %|
|Arts, Entertainment, and Recreation||40 %|
|Educational Services||34 %|
New Security Measures
|Finance, Banking, Investments, and Insurance||36 %|
|Administrative and Support Services||30 %|
|Utilities /Electric Power/Gas/Water /Sewage Systems||29%|
|Wholesale or Retail Trade /Services, Transportation and Warehousing /Storage||29%|
More Mobile Devices
|Finance, Banking, Investments, and Insurance||29 %|
|Wholesale or Retail Trade /Services, Transportation and Warehousing /Storage||27 %|
|Utilities /Electric Power/Gas/Water /Sewage Systems||26 %|
|Administrative and Support Services||18 %|
|Construction or Manufacturing||16 %|
|Finance, Banking, Investments, and Insurance||16 %|
Web Service Upgrade
|Administrative and Support Services||21%|
|Mining, Quarrying, and Oil/Gas Extraction||20%|
|Agriculture, Forestry, Fishing, Farming, and Hunting||18%|
Postponed Mobile Purchases
|Administrative and Support Services||19 %|
|Agriculture, Forestry, Fishing, Farming, and Hunting||19 %|
|Mining, Quarrying, and Oil/Gas Extraction||17 %|
More Employees Working On-Site
|Administrative and Support Services||14 %|
|Health Care and Social Assistance||12 %|
|Wholesale or Retail Trade /Services, Transportation and Warehousing /Storage||12 %|
Temporarily Increased Hours of Operations
|Accommodation and Food Services||7 %|
|Finance, Banking, Investments, and Insurance||7 %|
|Health Care and Social Assistance||7 %|
No Employer Changes
|Professional, Scientific, and Technical Services||23 %|
|Health Care and Social Assistance||22 %|
|Government/ Public Administration||20 %|
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